Service?
Why is it so difficult to get good service at O'Charleys, and I don't just mean this one. Take look at this review from a store in NC. It seems that wherever you go, it takes a long time to get food and the service is poor. I think it must stem from the mentality of O'Charleys. Hire whoever or whatever you can. Hope they stay for a while. Don't require them to be tested thoroughly in training. Don't pay the cooks anything. Bla, bla bla.........
I suppose you get what you pay for. This goes for employees as well as guests.