Tipping News
from "Restaurant Business" magazine, October 1, 2004:
"Race Matters"
"It's a scenario many a restaurant host faces every day. Servers have developed a code word for them, and when they walk into the restaurant, none of the waiters wants them seated in their sections. According to a recent Cornell University study, some servers call them Canadians, while others refer to them as moolies or cousins. "The code words vary, but they all mean the same thing: African-American diners. And servers don't want them for one reason--they're convinced they'll be tipped less than 15%. "And plenty of them are convinced. Another recent servey, "Racial Differences in Restaurant Tipping," involved interviews with 99 servers in Maryland and Florida and revealed that 75% of them believed that blacks routinely undertipped. the race of the servers themselves, moreover, had no bearing on the responses...... "Cornell professor Michael Lynn...perhaps the country's foremost authority on tipping...conclusions said that the reasons minorities seem to tip less are sociological, not racial: that many blacks were simply unaware that 15%-20% was the norm for good restaurant service. (the study also found that nearly a third of whites fail to tip 15%, as well.) "Low tipping can lead to higher turnover as servers seek their fortunes elsewhere. It's been shown to lead to poor service, which can damage repeat business. "...the issue of minority tipping, and the problems it wreaks throughout the industry, continues to run unimpeded...is a taboo subject if the industry ever had one." by Michael Malone
"How much of a tip should you leave in a restaurant?"
62.6% of black respondents said less than 15%
38.8% of white respondents said less than 15%
source: Michael Lynn/Cornell University
posted by shadow @ 5/02/2006
5 Comments:
yes, unfortunately it is true that blacks are horrible tippers but not all of them. there is also the white trash that tip even worse. it is the luck of the draw. you win some. you lose some. it is the nature of the business. i know from experience that i can say that i do not like waiting on canadians but you have to. it is a part of the program. maybe you will get lucky and they may leave you 20 percent!
we are getting more and more cousins here. It started when Gracilla used to buy their food and continued when ocharleys became known as black frinedly. many of them are hard to wait on because they are so damn demanding and rude. a bigger percentage of them than normal know if they complain they will get free food too.
those bastards should eat fast food
Blacks no not to eat at O'Charley's because of the way treat them at the Buford location. That's why you are not only the slowest restaurant on the strip, but in the whole damn company. I look at this site and see how you guys don't make any money, yet every other O' Charley's restaurant has servers who are making money. You bastards should work in fast food.
so many cheapskates and non tippers come here because the good restaurants do not put up with lack of class and can afford to discourage them from coming back. they know they can send those customers where they send their reject employees, to ocharleys.
a crummy place attracts crummy people
Post a Comment
<< Home