Code Blue
Get the crash cart and the paddles. Something has flatlined here.
Apparently Sunday night was Sunday nightmare. Only a handful of servers on, kitchen hitting 35 minutes again, guests upset, general panic. How can all this happen in a corporate restaurant? Where is quality control? Some of us could not work because we would hit overtime. Let's see, OT for a $2.13 employee or $12 cook versus crash and burn and run off more guests. Where will these dissatisfied people choose to spend their money on food next Sunday night and the next and the next. You can bet it will not be at O'Charleys! This Mall of Georgia location should be a gold mine for the company. They must not realize it. Too Bad.
What this store needs is a major transplant after quick surgical removal of management. The negativity is from employees who care. It is the symptom and result of the cancer that exists here. Excise it and the symptoms go away. Time to scrub, corporate. Emergency surgery required. Prep an operating room.
posted by shadow @ 3/20/2006
6 Comments:
i hope i never have to work another sunday shift as long as i am employed by ocharleys.
You think that it is just management for all the problems? PLEASE!
Most servers do not take good care of their tables, Not on time for their shift, and don't even know when they were sat because they are too lazy to pay attention! Current management needs to crack the whip!
it is hard to give good service to your tables when the cook times are long.
blah blah blah...always someone elses fault!!
there is more to good service than cook times...you can keep their drinks full, offer more rolls. You might want to ring the order in asap. If you wait too long and "need it on the fly" then you are making the other food take longer.
This lady is interested in talking to employees with concerns. She is in employee relations in home office and will keep you anonymous.
Kelly Martin 615-744-3667
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