Unnecessary Ragged Transition
Why is it that when the fewest servers are on during transition between shifts that the managers disappear? The closers coming on may get 4 or 5 tables, then a small party, and boom! That is when they discover that the lunch closers didn't complete their tasks and cashed out cause they were is a hurry to leave. There needs to be a consequence for leaving before your work is done. And a consequence if the manager takes cashout without a signature. The manager also needs to be available to help or to do coupons or squirrel help during transition. Right now during this transition period the closers run the store. Sometimes when you are in the weeds it only takes a small thing to help bring you back to normal, like not having to make your own side salad or helping refill drinks. Many times there is no cook online-it is frustrating. The managers are not taking care of the front of the house during transition. A system needs to be implemented to watch the door, tables, and cook line better than telling the closers to watch and disappearing. Keep a host on, help the cook line setup, be present in the foh. Is labor so important or business so good that O'Charleys can risk bad service during the transition? I think not!
posted by shadow @ 4/05/2006
3 Comments:
What?! Are you kidding?! The managers are too busy trying to get something to eat or taking a smoke break out the back door to help!!! Do you really think they are gonna give that up to do their job, ensure the guest are taken care of, let alone help us out!!! Get a clue .... not gonna happen. Especially not Laura or Stacey. Laura is too interested in that smoke break, cant live without that cig. Stacey on the other hand .. when was the last time you really saw him help one of us out when we were in the weeds by refilling a drink or taking a drink order or even just greeting the table and letting the guest know someone would be right there to take care of them? I can't say that I have ever seen him do that.
I think this place really sucks and as soon as I can find another job I'm out of here. Any one know where Wynn or Derrick ended up? Maybe they will give me a chance to work there!!! It has got to be better than here!!!!!!
Wynn and Derrik are far from your crybaby asses! I am sure they forgot about you already...boo hoo!
Maybe you can say that about Stacey, but you can't say that about Laura as far as filling drinks, helping out and even taking orders. I have seen her do it and I appreciate that. NO!, this is not her but I will say that with her faults and such she does help out. Maybe not with smile on face every time but she has and does help me. So for this particular thing I will acknowledge you and say thanks.
Post a Comment
<< Home