ocharleys

A forum of interesting things about O'Charley's Restaurant at the Mall of Georgia in Buford, Ga. This site is not endorsed or sponsored by O'Charley's, Inc. It's comments are op/ed and not necessarily confirmed as fact.

Monday, July 16, 2012

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http://4f0a820b.allanalpass.com/?redirect=http%3A%2F%2F4f0a820b.allanalpass.com

Thursday, February 17, 2011

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Saturday, February 09, 2008

Black Non-tippers & Corporate Free Food Scam

Another Craigslist Atlanta Truth. I find similar comments in every city, so it's not just this restaurant, but corporate chains in general. This person has it right. There is a lot less trouble and lot more money at non-corporate and independent eateries.

Tipping
Reply to: mailto:pers-568008868@craigslist.org?subject=tipping

Date: 2008-02-09, 2:33AM EST

Why is it that black people are the worst tippers in the world, I swear they get off on the fact that they are"getting one over on whitty" I am just glad I dont work corporate so their complaining scam to get something for free doesnt work. How hard is it to leave 15% I mean I know the math can be hard sometimes and you can't figure it out. Oh yeah and just so you know we remember are GREAT tables and well as the BAD and a lesson I learned in the Marines don't fuck with people that handle your food we have our own little tricks for you shitty tippers!!!!

Anybody care to share your own personal experience and tricks for shitty customers?

Friday, February 08, 2008

Here's a typical prick

This is another one from Craigslist.org:

I Like to Cheat the Waitress
Reply to: pers-563740214@craigslist.orgDate: 2008-02-05, 12:27PM ESTWhen I go out to eat, I love to cheat the waitress just for the fun of it. My girlfriend and I work the waitress really hard and make a lot of demands. But we act all cool about it...and the waitress thinks everything is going great. Then, when we leave, we only leave a tiny tip. Last week the bill was $42, and we left $2. We peeked in the window on the way out and saw the waitress getting all upset. My girlfriend and I were laughing hysterically. We've done this countless times. Then we go home smiling and laughing about it.

How many times have these jerks cheated you?

Saturday, September 29, 2007

Are You Guilty of Additives?

At least one of the servers who post on Atlanta Craigslist Rants & Raves is GUILTY. Look at this:

booger eaters
Reply to: pers-434976986@craigslist.org
Date: 2007-09-28, 8:27PM

this is for the people that dont eat boogers or drink urine- if you are one of the stuck up smartass customers that like to look/talk down to me or make me look ignorant in front of one of your friends because i am a waiter-YOU HAVE.


Location: midtown
it's NOT ok to contact this poster with services or other commercial interests

Original URL: http://atlanta.craigslist.org/rnr/434976986.html


Link

Saturday, May 26, 2007

Former Manager Shot

Bama Boy Kills Monster Pig
MONTGOMERY, Ala. (AP) Hogzilla is being made into a horror movie. But the sequel may be even bigger: Meet Monster Pig.
An 11-year-old boy used a pistol to kill a wild hog his father says weighed a staggering 1,051 pounds and measured 9 feet 4, from the tip of its snout to the base of its tail. Think hams as big as car tires.

If the claims are accurate, Jamison Stone's trophy boar would be bigger than Hogzilla, the famed wild hog that grew to seemingly mythical proportions after being killed in south Georgia in 2004.

Hogzilla originally was thought to weigh 1,000 pounds and measure 12 feet long. National Geographic experts who unearthed its remains believe the animal actually weighed about 800 pounds and was 8 feet long.

Regardless of the comparison, Jamison is reveling in the attention over his pig.

``It feels really good,'' Jamison said in a telephone interview with The Associated Press. ``It's a good accomplishment. I probably won't ever kill anything else that big.''

Jamison, who killed his first deer at age 5, was hunting with father Mike Stone and two guides in east Alabama on May 3 when he bagged Monster Pig. He said he shot the huge animal eight times with a .50-caliber revolver and chased it for three hours through hilly woods before finishing it off with a point-blank shot.

Through it all, there was the fear that the animal would turn and charge them, as wild boars have a reputation for doing.

``I was a little bit scared, a little bit excited,'' said Jamison, who lives in Pickensville on the Mississippi border. He just finished the sixth grade on the honor roll at Christian Heritage Academy, a small, private school.

His father said that, just to be extra safe, he and the guides had high-powered rifles aimed and ready to fire in case the beast, with 5-inch tusks, decided to charge.

With the animal finally dead in a creek bed on the 2,500-acre Lost Creek Plantation, a commercial hunting preserve in Delta, trees had to be cut down and a backhoe brought in to bring Jamison's prize out of the woods.

It was hauled on a truck to the Clay County Farmers Exchange in Lineville, where Jeff Kinder said they used his scale, recently calibrated, to weigh the hog.

Kinder's scale measures only to the nearest 10, but Mike Stone said it balanced one notch past the 1,050-pound mark.

``It probably weighed 1,060 pounds. We were just afraid to change it once the story was out,'' he said.

The hog's head is being mounted by Jerry Cunningham of Jerry's Taxidermy. Cunningham said the animal measured 54 inches around the head, 74 inches around the shoulders and 11 inches from the eyes to the end of its snout.

``It's huge,'' he said. ``It's just the biggest thing I've ever seen.''

Mike Stone is having sausage made from the rest of the animal. ``We'll probably get 500 to 700 pounds,'' he said.

Jamison, meanwhile, has been offered a small part in ``The Legend of Hogzilla,'' a small-time horror flick based on the tale of the Georgia boar. The movie is holding casting calls with plans to begin filming in Georgia.

Jamison is enjoying the newfound celebrity generated by the hog hunt, but he said he prefers hunting pheasants to monster pigs: ``They are a little less dangerous.''

(Copyright 2007 by The Associated Press. All Rights Reserved.)

Monday, March 05, 2007

And the response to "Cheap Morons"

RE: cheap morons
Reply to: pers-288213656@craigslist.orgDate: 2007-03-04, 12:29PM EST

There is NO LAW that says ANYONE has to leave your stupid ass anything in the first place. SO instead of bitching they did not leave you enough just be glad that anyone took pity on you and left you even a dime. Fucking waiters/waitress's these days think they can treat you like shit and you should fork over your money just because they are breathing....
it's NOT ok to contact this poster with services or other commercial interestsPostingID: 288213656



it's NOT ok to contact this poster with services or other commercial interests

PostingID: 288213656

Another unsolicited comment about tippers

From Craigslist Atlanta:



re: cheap morons

Reply to: pers-288181814@craigslist.orgDate: 2007-03-04, 11:18AM EST

Listen folks; if you cannot afford to tip your waiter a minimum of 18% then stay the fuck home. If you cant figure out what 18% is,, you need to go to a soup kitchen, or go get your G.E.D. before you present yourself in a nice restaurant. Listen up morons: 15% is no longer an acceptable tip. Minimum 18%. If you consider yourself to be cool, hip, or "in the know" then you need to leave 20%; this means you have true respect for others. Leaving 20% is the right thing to do. Dont be a cheap fuck. Kay?

ATTENTION: OLD PEOPLE, HOUSEWIVES, EUROPEANS, AND AFRICAN AMERICANS, YOU ARE THE WORST TIPPERS. GET A FUCKING GRIP OR STAY THE FUCK HOME. You know what? I nearly always tip 20% - 30% and have been known to go to 100% when i am drunk. That said, I will also leave a quarter if i am pissed off because of your incompetence or attitude. NEVER the food or issue beyond the servers control. I suspect your problem is you have an attitude, and people can read it even when you think you are projecting a happy gay front. I honestly have to say, 99% of men have no business trying to do that work in the first place, they lack the tact, attentiveness and skill to succeed and just become bitter....like you. Reading your bitch list above, you can't work in a nice restaurant. I suspect it is Applebees or Chilis.

Location: 8675309
it's NOT ok to contact this poster with services or other commercial interestsPostingID: 288181814

Saturday, March 03, 2007

Same Tip Story Everywhere

This is copied from www.atlanta.craigslist.org


Black People Not Tipping

--------------------------------------------------------------------------------
Reply to: pers-287192257@craigslist.org
Date: 2007-03-02, 12:38PM EST


NPR did a story on this a while ago. They interviewed a black server in Detroit who said, "It's true, black people don't tip." He went on to say that, growing up, he was not raised to tip. I used to wait tables and, let me tell you, as a rule, black people don't tip. It got to the point where I, like your black coworkers, would do anything I could to avoid serving black customers. I finally told people "Do not sit any black customers in my section." Hey, I love my people, but a brotha had to pay rent!




Location: BlackXServer
it's NOT ok to contact this poster with services or other commercial interests

PostingID: 287192257

Sunday, February 11, 2007

Invitation

Here is your invitation to play a game started as an Oxford University student project. You must have an invitation to play this network game that will set a World Record when it links 7 million people together worldwide. Join and then invite everyone you can.

The game is called LOST

By the way it is free to play and has 10 prizes. First place is $5,000.

Monday, December 25, 2006

The Worst Bartender


Here is another one from Craigslist:
"The worst bartender ever walked behind a bar. Date: 2006-12-22, 8:46AM His name is "Steve" @ Indigo Joe's in Cumming. Hwy 20 and 400. Let me tell you something "Steve" ! In the 20 years of drinking and going to bars, I have never been treated with such disrespect ! and callous. I have years of anger built up in me I could have un-leashed on you ! I opted to be a man and not fuck your world up ! Instead you will never get one cent from me ever again. And I hope someone reading this will go to "Indigo Joe's in Cummming and be served by you and either walk out on a $100 tab, which I advise someone do, Or beat the living hell out of you ! For a free meal..go to Indigo Joe's in Cumming..and sit at the bar.That red headed fuck, is the guy.(only guy behind the bar ). Have a good time and walk out ! "
Original URL: http://atlanta.craigslist.org/rnr/252384141.html

Saturday, December 23, 2006

Rant and Rave from Craigslist

I noticed this on www.atlanta.craigslist.com. Does this sound familiar to anyone?


To: The scum bag father/mother at at O'Charley's Date: 2006-12-21, 9:35PM YES, you scum bag father, tall guy, tan shirt, blue jeans and clueless!!!!My daughter and I had dinner at O'Charley's on Lawrenceville Suwanee Road this evening. There was a little boy about 3 years old running all over the resturant. At first we did not know from which direction in the dining room the parents might even be as NO-ONE was looking for him. The child was running around the bar area, running into the kitchen, the wait staff was having to keep him out of the kitchen and the DUMB ASS FATHER AND MOTHER were just sitting at the table chatting away, not paying one bit of attention as to where the little child was. Finally, the wait staff was so frustrated by this they summoned the manager who ask the father to watch the child and keep him out of the kitchen. Guess what, dumb ass dad went back to his table sat down and the little boy ran right back into the kitchen. The mother NEVER moved from the table, she just sat there chatting with some guy. UN-FUCKING-BELIEVABLE behavior not from the child but, from you the DUMB ASS parents. You should not even have children. Lucky for you someone did not snatch him and walk out...You might have realized about the time you finished your conversation and were ready to leave but, I doubt it........
Original URL: http://atlanta.craigslist.org/rnr/252256256.html

Friday, November 24, 2006

Relaxing after Thanksgiving











Friday, September 15, 2006

Fair Tip Organization

Action not words. This organization is out to change the tip system in restaurants. Tipping is an unfair method of wages for the slaves-oops, servers--in the industry. Go to this website and join the movement to gain fair wages: FairTip.org . It is past time to reward wait staff with earnings that get them above the poverty level.

Monday, September 04, 2006

Labor Day

Here is something that will give your Labor Day a little click or two:

HI !

It will get your mind off the restaurant world for a while.

Thursday, August 10, 2006

Service?

Why is it so difficult to get good service at O'Charleys, and I don't just mean this one. Take look at this review from a store in NC. It seems that wherever you go, it takes a long time to get food and the service is poor. I think it must stem from the mentality of O'Charleys. Hire whoever or whatever you can. Hope they stay for a while. Don't require them to be tested thoroughly in training. Don't pay the cooks anything. Bla, bla bla.........

I suppose you get what you pay for. This goes for employees as well as guests.

Wednesday, August 09, 2006

Doughnuts

Now the real reason that O'Charleys trades with Krispy Kreme. According to Alan Hirsch, M.D., author of Scentsational Sex, the smell of sugary foods stimulates sexy feelings. Inhaling the aroma of doughnuts increrased blood flow to men's genitals in one Hirsch study, while banana bread triggered a similar rush in women.

Monday, July 31, 2006

Misleading Ad for Managers

This advertisement on Monster.com for Chux managers obviously omits the history at the Buford, GA Mall of Georgia restaurant. Either that or the company lies like hell! Do you think maybe this is why all the good managers leave?


O'Charley's was started in Nashville, Tennessee, in 1971 with the goal of creating a comfortable, friendly place where friends could gather. Over the years, quality, freshness and superior service were the elements of growing a successful company to nearly one billion dollars in sales. O'Charley's is still headquartered in Nashville and is publicly traded on the NASDAQ under the symbol "CHUX."
With over 225 Restaurants in 16 states, we have developed a solid foundation and will continue our steady expansion. To continue to grow, we need team members who understand that relationships matter. Relationships with our Guests. Relationships with our Stakeholders. Relationships with our Communities. Relationships with Each Other. Each is vital to our continued growth and success.
Each day we cross paths with hundreds of guests and team members. People who want more than just a plate of food or a job. During those moments is where our people shine by showing their Passion to Serve©.
No Company is all things for all people, but if you have a Passion to Serve© and to build relationships that matter; with our Guests, our Stakeholders, our Communities and Each Other, find out what O'Charley's is all about.
Columbus, GA South Atlanta Restaurant Managers
Are YOU one of the best Restaurant Managers in the Columbus or South Atlanta Markets? O'Charley's is seeking experienced management to join us as we RevO'lutionize our Company!

O’Charley’s consistent record of success plus our continued steady growth can equal a great career. But what’s in it for you?
What you will do:
l Overall shift execution through operating procedures, creating outstanding guest satisfaction
l Staffing your area of accountability in support of business needs, scheduling and productivity of staff
l Training, education and development of new hires and existing staff to maximize performance
l Maintenance and cleanliness of the property
l Control of variable expenses
We seek talented individuals to join us to become
l Assistant Managers
l Service Managers
l Kitchen Managers
l Future General Managers
What we need from you:
l 2+ years experience in a salaried management position with a full-service restaurant
l Ability to work a varied schedule including nights and weekends
l Must be able to meet requirements for alcohol and food handling, which may require licensing and certification
What we have to offer:
l Management retention above industry with 3+ year average tenure
l Frequently scheduled “Roundtable” sessions to listen to and learn from our people
l 10 weeks initial training
l Commissary system to provide consistency and quality with bi-weekly delivery
l Technologically advanced support systems
l Financially stable Company with opportunities in multiple new locations each year
Your Rewards:
l Competitive base salary related to experience
l Bi-Annual Reviews
l Internal promotions
l 401(k) with great Company match
l Blue Cross PPO Health Plan
l Dental, Vision and Prescription plans, Disability and AD&D insurance coverage
l Basic Life Insurance including coverage for family members
l Employee Assistance Program offering 24/7 access to personal and financial counseling
l Vacation after 6 months (dependant on start date)
l Discount Stock Purchase Plan
l Referral bonus award of $1,000 net for referring other qualified Managers who are hired
l Scholarship Program for employees and family members

If YOU have the confidence and commitment to be the best in the industry, what are you waiting for? O’Charley’s careers are growing fast! We are an Equal Opportunity Employer

Wednesday, July 19, 2006

Fishing Contest

Who can catch the most mullets ? Please post your descriptions of the mullets you serve in the dining room and lounge through Labor Day. Just in case you can not find Mullet on the menu, here is a little help:

Mullets have become so popular--to mock-- that the Web is packed with sites such as MulletMadness , RateMyMullet , and PlagueOfTheMullet .

Favored terms for variations include the Frolet(an Afro/mullet combo), the Mulletino(a Latino mullet), the Skullet(long in back, bald on top and our favorite, the Chullet(a child's mullet).

The "party-in-back, business-in-front" style cropped up in the late '70s with glam rock, but some say the name itself came from 19th-century fishermen who grew long hair in back to keep warm--thus the term mullet.

Melanie Ash Peterson, senior art director with Supercuts, says mullets peaked in the '80s, as pop and punk musicians adopted big and pouffy ones.

Contry singer Billy Ray Cyrus latched onto an extreme mullet-style in the '90s, then abandoned it, leaving other aficionados to twist in the wind. A calmer version -- collar-length in back -- remains popular in salons today, she said.

"There's always a percentage of the population that doesn't care or doesn't know [it's being ridiculed]. They just like it. And anyway, hair is a statement you're making about yourself, and we shouldn't say one style is wrong."

The mullet is beloved among some Southerners and blue-collar workers --see Joe Dirt-- but it can pop up anywhere, she noted. Why sport one? Often, it can be a sign someone doesn't know if he wants long or short hair, Peterson said.

"The mullet is also low-maintenance, which can be a draw."

Saturday, July 15, 2006

Funny Book

Here is a website to one of the funniest books of the year. You can order the book here. Also available are kits that you can use to create some art expressions of your own and contribute to the next edition.
Link

Monday, July 10, 2006

Identity Stolen? More Help is Now Available

"..In 2005, the average loss from identity fraud was $6,383, found a study by Javelin Strategy & Research. Victims spend an average of 40 hours and $422 in out-of-pocket costs to clean up inaccurate personal information, close accounts, deal with creditors and secure documentation.

WHERE TO GET HELP:
Go to www.consumer.gov/idtheft/ to see what steps to take.
Next, determine whether you have access to one of the growing number of identity theft resolution companies. These firms will do some of most of the legwork, providing a "personal advocate" to assist you with filing a police report, gathering paperwork and making calls. Some employers (Rutgers university, Rite Aid Corp.) offer this assistance as a workplace benefit....."

from USA WEEKEND, Money Smart by Sharon Epperson

Imagine a company that cares enough about its employees to offer this kind of assistance to them. O'Charleys does not do this. Contrarily, it does not protect your identity and casually offers it to the public. Even after numerous requests to fix the problem O'C turns a deaf ear. This is truly a company that does not give a damn about its employees!

Saturday, July 01, 2006

Half-way House for Sex Offenders

Is this store a half-way house for sex offenders? You know the story on Russ at O'Charleys and at the Fieldhouse. Now comes Ernie, who approached a female employee in the cooler when he was here years ago. Someone should look into his transfers from store to store to see if he is another Russ. Hmmmmm. Is O'Charleys just unable to hire and keep decent managers?

Friday, June 30, 2006

Cell Phone Hell-p

Thanks to our friend Reciprocity, we now have a tool to combat those annoying cell phone campers at our tables.

Go to this link and print:
Link

Monday, June 26, 2006

Pride Parade

Where was Richard this weekend when he was not at O'Charleys? There was a Rainbow Festival and Pride Parade over the weekend in Midtown. It sure looked like him on the tv story on the Sunday night news. Were you flashing for some beads with the other prettyboys?

Come on out of the closet Cowboy. It will ease your stress.

Hey thanks for not stepping up to the front of the house when the the round of transfers and firing happened. We knew you weren't up to it. O'Charleys didn't ask you anyway. Maybe you can go to Brokeback Mountain, where you can be a cook with benefits instead of a line cook like here.
Link

Tuesday, June 20, 2006

Atrocities

Here is another blog from another O'Charleys. The blogger refers to the happenings at this restaurant as atrocities. www.theocserver.blogspot.com . Could it be that what happens at Buford also occurs at other chux?

Saturday, June 03, 2006

Identity Theft Quiz

Are the Businesses You Frequent or Work for Exposing You to an Identity Thief?
Copyright © 1996-2006. Privacy Rights Clearinghouse / UCAN Revised May 2005.

Assign 1 point for each NO answer.
___
It conducts a criminal or civil background check before hiring employees who will have access to personal identifying information and screens cleaning services, temp services, and contractors.
___
It provides cross-cut paper shredders at each workstation or cash register area for the disposal of credit card slips, sensitive data or prescription forms.
___
It "wipes" electronic files, destroys computer diskettes and CD-ROMs, and properly removes any data from computers before disposal.
___
It uses an alternate number instead of a Social Security numbers (SSNs) for employee, client and customer ID numbers.
___
It requires its health insurance providers to use an alternate number rather than the SSN for employee ID numbers on health insurance cards.
___
It has trained designated staff about security procedures in sending sensitive personal data by fax, email or telephone.
___
It places photos on employee business cards for better identification and security.
___
It keeps all personal data about employees and customers in locked cabinets.
___
It stores sensitive personal data in secure computer systems with access restricted only to qualified persons with a legitimate.
___
It has implemented electronic audit trail procedures to monitor who is accessing what and enforces strict penalties for illegitimate browsing and access.
___
It has installed encryption and other data safeguards for workplace mobile computers, such as laptops and PDAs, that contain files with sensitive personal data.
___
It has trained employees in how to receive personal identifying information from customers and clients without jeopardizing their security. For example, pharmacists who do not ask you to repeat your SSN aloud in a busy store.
___
It has a policy of never selling or sharing data about employees or customers.
___
It never asks for more data than absolutely necessary. For example, a health club does not need a SSN nor does a vet really need your driver's license number.
___
It does not print full SSNs on paychecks, parking permits, staff badges, time sheets, training program rosters, lists of who got promoted, on monthly account statements, on customer reports, you name it.
___
It notifies customers and/or employees of computer security breaches involving sensitive personal information.
___
It has developed a crisis management plan that includes instructions to prevent identity theft if SSNs and/or financial account numbers are obtained illegitimately or in case sensitive employee or customer data is lost, stolen, or acquired electronically.
___
It has adopted a comprehensive privacy policy that includes responsible information-handling practices and has appointed an individual and/or department responsible for the privacy policy, one who can be contacted by employees and customers with questions and complaints.

Each item illustrates what businesses can do to prevent identity theft. If they are not, it may be time for you to speak up.
If you weren't sure of some of the answers-perhaps you should be asking more questions at work and where you do business.
It's your responsibility to be a ID theft aware consumer as well.

Copyright © 1999-2006. Privacy Rights Clearinghouse/UCAN. For distribution of this Identity Theft Quiz, see our copyright and reprint guidelines. This copyrighted document may be copied and distributed for nonprofit, educational purposes only.The text of this document may not be altered without express authorization of the Privacy Rights Clearinghouse. This quiz should be used as an information source and not as legal advice. PRC fact sheets contain information about federal laws as well as some California-specific information. Laws in other states may vary. Overall, our fact sheets are applicable to consumers nationwide.
Privacy Rights Clearinghouse, 3100 - 5th Ave., Suite B, San Diego, CA 92103. Web:
http://www.privacyrights.org/index.htm Contact us: https://secure.privacyrights.org/inquiryform.html

Saturday, May 27, 2006

Additional Training

To All Employees:

SIGN UP NOW FOR ADDITIONAL TRAINING

It is now and always has been the policy of this company to assure its employees that they are well trained. Through our Special High Intensity Training Program (SHIT), we have given our employees more SHIT than any other company in this area.

If any employee feels that he or she does not receive enough SHIT, see your immediate supervisor.

Our management people are specially trained to assure you that you will get all the SHIT you can stand.

Wednesday, May 24, 2006

Eroding Financial Performance

Friday, 03/31/06
Restaurant plans changes to stand out from rivals and halt earnings skid

By NAOMI SNYDER Staff Writer, Tennessean.com

After years of eroding financial performance and heavy turnover in top management, ...O'Charley's Inc.'s leaders are promising a new day and a smaller restaurant.

The company's new prototype.. is a167-seat restaurant that will serve as the model for the company's future restaurants. ...will have curbside-to-go service, updated technology, more booths and fewer tables. Existing restaurants will be retrofitted over the next three years with many of the same elements on tap for the new store, although older units won't necessarily be pared down in size.

The moves come at a time of heavy competition among casual dining chains, and efforts to cut its costs by slimming down restaurant size is one way that O'Charley's is fighting back. Meanwhile, there are more restaurants competing for limited growth in food dollars, some analysts say. Popular restaurants ... are giving people more options for dining out...

Casual-dining chains including O'Charley's Inc., Applebee's International Inc., and Ruby Tuesday Inc. all saw profits drop last year amid lackluster same-store sales and higher costs for food and energy. O'Charley's Inc. saw its earnings cut nearly in half last year....O'Charley's could have a tough time distinguishing itself from other chains in the casual-dining field, including Applebee's.

O'Charley's Chief Executive Officer Gregory Burns...
"I hear too many times from a lot of folks, a lot of our guests, that (we're) all the same,"... "I don't want to be the same. I want us to be best of class." The new restaurant prototype will be part of O'Charley's attempt to remake itself. "When you look at a brand that's 35 years old, I don't think we have kept up with our guests as they've evolved," said the chain's new president, Jeff Warne...

Introducing curbside-to-go service, ... allow O'Charley's customers to pick up food without getting out of their car. Attendants will deliver food to a designated parking area at the rear of the restaurant building. Updated computers in the kitchen are designed to keep track of which food must be prepared and when. O'Charley's also is adding extra training days for employees and introducing modernized uniforms and a new plate design...

...putting a renewed emphasis on service. "It's not a program; it's not a checklist,'' he said. "We want to live and breathe this notion of hospitality.''

Some , analysts remain skeptical however, about the company's financial future in the face of tough competition for diners' dollars.... said Oppenheimer analysts... "It has been our experience that companies experiencing problems take awhile to generate the improvements that lead to higher sales and earnings."

Tuesday, May 23, 2006

Scribble Signs

I saw a sign the other day with the improved logo. Ours has overlapping script letters so that the OCH are all scribbled together so they can not be easily read unless you already know the name of the place. The new signs only overlap the OC. It is an improvement. It still does not present the name clearly to the public. Look at the signs of the other restaurants from the more successful food companys. Their logos are simple and in many cases tell you what kind of food is inside. O'Charleys is neither.

The old signs are blurred at night from the excessive use of lines, colors, and neon. Whoever designed it did not know much about visibility. The corp execs who approved it do not know either. From a short distance away it is not readable at night. The new signs improve on the readability, but still are a waste of sign space.

KISS (keep it simple stupid) simple concept, simple food, simple guests, simple signs.

This company's marketing department reminds me of a student project.

Monday, May 15, 2006

ServSafe Failure

The International Food Safety Council was formed by the National Restaurant Association Educational Foundation. The Council promotes food-safety education and certification. Their ServSafe program has become the industry standard in food safety training and is accepted in almost all United States jurisdictions that require employees certification. The ServSafe program provides information on all aspects of handling food, from receiving and storing to preparing and serving. Food safety is non-negotiable. Serving safe food is NOT an option. It is our obligation. Proper training in food safety incorporates mutual respect and trust among customers, employees and vendors.

O'Charleys, Inc. required all managers to become ServSafe Certified last year. Information just learned shows that of the 80-100 who took the class in the Atlanta area, only 2% failed. Yes, our own Stacey Ford was in that 2% and singled out to all stores by Phil. The other managers all know he is a joke.

Why in the world is he still GM here?